Troubleshoot a problem
Your connection drops mid-match
Section titled “Your connection drops mid-match”A Reconnecting… screen appears and retries automatically. Click Reconnect to try again, or Return to menu to give up on this attempt. If every retry fails, you’ll see Unable to reconnect — the match can’t be continued from there.
Your opponent disconnects
Section titled “Your opponent disconnects”A banner shows Opponent disconnected with a countdown while the game waits for them to come back. Click Leave if you don’t want to wait — the match ends if they don’t reconnect in time.
You see “Session lost”
Section titled “You see “Session lost””This means the server no longer has your match, so it stopped accepting moves — the attempt can’t be resumed. Close it and start a new match.
You left a VS AI match unfinished
Section titled “You left a VS AI match unfinished”Starting a new VS AI match offers Resume to pick your skirmish back up, or Restart to begin it again from the start. There’s no separate list of saved games — just the one in-progress attempt per content source.
Your dimension disappears
Section titled “Your dimension disappears”If the dimension you had selected as your content source is no longer available, Clash-IT falls back to Platform automatically and shows a banner telling you so. Pick a different dimension from Content source if you meant to keep playing one.
Send feedback
Section titled “Send feedback”Found a bug, or something that isn’t covered here? Click [ FEEDBACK ] — a floating button on every screen if you’re on a computer, or FEEDBACK in the main menu on mobile — to send it directly.